Return & Refund Policy

If the purchase made does not meet your expectations, you have the option of making a return.

We will give you all the conditions and different options available so you can return your items.

CONDITIONS TO COMPLETE A RETURN

The return must be handled within the established period:

Online purchase: you have 30 days from the arrival date of your order.
The items need to be in their original condition and with all their labels.

RETURN AT A DELIVERY POINT

You can return your items by leaving your package at a delivery point.

If you made the purchase as a registered user, you can request the return in the Returns section of your account.

If you have made your purchase as a guest, you can request a return by clicking the "Manage Your Order" link in any of your order or shipment confirmation emails.

Once you have requested the return, we will email you the instructions to make the delivery and the number of labels to match the number of packages you are going to send.

Follow the instructions and take the return to the location of the shipping company you indicated to us that you want to use.

Please include the receipt, if applicable.

Remember: you must send the items you wish to return before the return period ends.

HOW DO I NEED TO PREPARE MY RETURN PACKAGE?

If you no longer have the original packaging, you can return your order in any other packaging provided that it is properly sealed to prevent the items getting lost. You do not have to write a delivery address on the package.

Please include the receipt, if applicable.

I have not received a return label. How do I request one?

For returns, you will receive via email the same number of return labels as the number of packages you are going to send.

If you do not receive the label, contact us so we can help you.

Do I need to print the return label to be able to deposit my order at a delivery point?

If you have received the return label you must print it to be able to take your order to the drop off point. On the contrary, if you have received a barcode or QR code, you do not have to print it, just follow the instructions in the adjoining email.

Can I return items from separate orders in a single shipment?

Remember you can return items from different orders in the same shipment. Select all the items you want to return independently from their order numbers and continue the return request procedure through completion. Remember that during the procedure you should indicate the number of packages you will need for your return.

Return & Refund Policy

CONDITIONS TO COMPLETE A RETURN

RETURN AT A DELIVERY POINT

HOW DO I NEED TO PREPARE MY RETURN PACKAGE?

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