Return & Refund Policy
If the purchase made does not meet your expectations, you have the option of making a return.
We will give you all the conditions and different options available so you can return your items.
CONDITIONS TO COMPLETE A RETURN
- The return must be handled within the established period:
Online purchase: you have 30 days from the arrival date of your order.
- The items need to be in their original condition and with all their labels.
RETURN AT A DELIVERY POINT
You can return your items by leaving your package at a delivery point.
If you made the purchase as a registered user, you can request the return in the Returns section of your account.
If you have made your purchase as a guest, you can request a return by clicking the "Manage Your Order" link in any of your order or shipment confirmation emails.
Once you have requested the return, we will email you the instructions to make the delivery and the number of labels to match the number of packages you are going to send.
Follow the instructions and take the return to the location of the shipping company you indicated to us that you want to use.
Please include the receipt, if applicable.